Duties and Responsibilities:
• Act as the team lead during the implementation of new programs. Foster new business development through program originations and existing program enhancements.
• Act as the primary liaison with assigned Partners and Processors regarding the program set-up as well as enhancements after launch.
• Respond to issues and concerns, and resolve problems occurring during the implementation.
• Seek win-win solutions with partners and handle issues in a timely manner providing a high level of customer service.
• Update partners and processors on the status of the program launch and the solutions to address issues arising during the program transition.
• Prepare and distribute status and activity reports and schedules as needed.
• Ensure program accuracy and compliance with all appropriate governing entity rules and regulations.
• Assist in the ongoing development of existing programs to promote growth of the portfolio and increased revenue.
• Develop close working relationships with team members and management throughout the company.