• Form part of the CS & DD leadership and provide analytical services to the business unit managers and other departments across the Company.
• Analytics on Customer behaviour related to Safer Gambling, Customer Affordability, AML, KYC and Enhanced Due Diligence.
• Building Dashboards for related CS & DD operations and management.
• Producing analysis and identifying gaps on high risk customers in our current risk operations with proposals on optimisation.
• Producing business impact analysis on new proposals for further risk mitigation measures.
• Building QA analysis reports ensuring that day to day operations are working effectively and according to design.
• Analysing the CS & DD operations (100+ staff) assessing performance with recommendations of improvements.
• Maintaining and adapting head count models ensuring the business unit leaders are aware of any recruitment requirements.
• Liaise with CS & DD department teams and assisting them in their work enquiries and day to day operations – through running and reviewing reports.