Search Results

Gaming

Swedish Customer Support Agent

Ref. JB-54

  • Gibraltar
  • Permanent
  • NA

Swedish Customer Support Agent wanted to join an online gaming company in Gibraltar.

Responsibilities:

• Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.

• Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

• Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.

• Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.

• Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.

• Carry out daily AML and Under-Age checks and take appropriate actions as required.

• Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).

• Work as part of the Swedish Team alongside the Swedish Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.

• More experienced representatives may be asked to assist with mentoring new team members.

• Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.

Skills/experience:

• Native level of fluency in Swedish and excellent command of English, both verbal and

written.

• Previous proven Customer Service experience.

• Excellent communication skills and customer focus.

• Computer literacy and internet know-how/skills.

• High level of intelligence, reasoning and analytical ability.

• Ability to comprehend and analyse financial/statistical data.

• Good negotiation skills and approachable nature.

• Confident verbal communicator and ability to make decisions.

• Strong team player, confident and flexible when required.

• Excellent organisation skills with the ability to meet deadlines.

• Prioritisation skills.

• Ability to work under pressure.

• Willingness to work outside of set business hours – for example late nights and weekends.

Got a question about your application? Get in touch!

Montagu Pavilion, 8 – 10 Queensway, Gibraltar GX11 1AA
Get Directions

+350 200 67931

Newest Jobs

Gaming

Safer Gambling Operations Manager

Ref. JB-63

  • Gibraltar
  • Permanent
  • NA

Reporting and monitoring of various Safer Gambling processes and procedures through robust auditable processes....

View Details Apply

Cryptocurrency

Crypto Dealer/ Business Development Officer

Ref. JB-62

  • Permanent
  • NA

Our Client is now looking for a focused, ambitious and self-motivated Crypto Broker to join their customer-facing Operations team....

View Details Apply

Gaming

Customer Fraud & Risk Team Leader

Ref. JB-57

  • Gibraltar
  • Permanent
  • Competitive

Our Client is now seeking a Customer Fraud & Risk Team Leader to produce and analyse data in order to assist mitigating customer risk through effective analysis, identification of group trends, prediction of future fraud trends and proactive implementation...

View Details Apply

Financial Services

Onboarding Specialist

Ref. JB-58

  • Gibraltar
  • Permanent
  • NA

Our Client is looking for an Onboarding Specialist in Gibraltar. This position involves assisting the business to manage, develop and maintain its client onboarding and client data management functions within strict compliance to the Bank’s risk appetite and...

View Details Apply

Gaming

Fraud & Risk Analyst

Ref. JB-59

  • Gibraltar
  • Permanent
  • NA

Our Client is seeking a Fraud & Risk Analyst in their Gaming company in Gibraltar. The successful candidate will be responsible for producing and analysing data in order to assist mitigating customer risk through effective analysis, identification of group...

View Details Apply