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Swedish Customer Support Agent

Ref. JB-54

  • Gibraltar
  • Permanent
  • £23,000 to 25,000 Per Year

Swedish Customer Support Agent wanted to join an online gaming company in Gibraltar.

Job Responsibilities

• Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.

• Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

• Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.

• Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.

• Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.

• Carry out daily AML and Under-Age checks and take appropriate actions as required.

• Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).

• Work as part of the Swedish Team alongside the Swedish Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.

• More experienced representatives may be asked to assist with mentoring new team members.

• Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.


• Native level of fluency in Swedish and excellent command of English, both verbal and


• Previous proven Customer Service experience.

• Excellent communication skills and customer focus.

• Computer literacy and internet know-how/skills.

• High level of intelligence, reasoning and analytical ability.

• Ability to comprehend and analyse financial/statistical data.

• Good negotiation skills and approachable nature.

• Confident verbal communicator and ability to make decisions.

• Strong team player, confident and flexible when required.

• Excellent organisation skills with the ability to meet deadlines.

• Prioritisation skills.

• Ability to work under pressure.

• Willingness to work outside of set business hours – for example late nights and weekends.

Got a question about your application? Get in touch!

Montagu Pavilion, 8 – 10 Queensway, Gibraltar GX11 1AA
Get Directions

+350 200 67931

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