Our Client is now seeking a Senior Safer Gambling Specialist for a role in Gibraltar.

Duties:

• Day-to-day handling of the Safer Gambling Right Now Email Queues and Self Exclusion related Queues.

• Activity analysis, basic source of funds/AML checks.

• Outbound phone interactions for sensitive escalations.

• Handling of escalated queries and complaints in order to investigate and determine the most appropriate action to take.

• Research and preparation of case studies/presentations for escalated cases and third-party complaints such as e-Cogra.

• Monitoring of various Safer Gambling processes and procedures.

• Reviewing/amending manuals and existing procedures, as related to Safer Gambling and compliance in all regulated markets.

• Testing of new games, products and software to ensure SG tools are functioning (as required).

• Ability to identify key training needs related to SG and assist Training Department in delivering SG related Training where needed.

• Liaising with other sites and departments (internal/external) as required.

• Any other tasks assigned by Line Management.

Experience required:

• Previous Responsible Gaming / Safer Gambling experience.

• Effective communication skills (verbal and written).

• Experience in dealing with complex and challenging cases.

• Reasoning and analytical ability in order to make decisions.

• Good assessment of situations under stressful circumstances.

• Proficient in MS Office applications.

• Excellent organisational and prioritisation skills.

• Must be adaptable to changing procedures and be able to work with various stakeholders. Able to work under pressure and to deadlines.

• Diplomatic, flexible and approachable.

• Strong team player.

• Good attention to detail.

• Patient, proactive, responsible and reliable