Senior Retention Insight Analyst

Responsibilities:

• Design, build and optimise the Marketing reporting and insight programme.

• Generate actionable insights from deep dive analysis to maximise performance.

• Produce post-campaign analysis and recommendations for CRM related campaigns.

• Continuously validate the integrity of our reporting resources and escalate data discrepancies.

• Ensure tracking is configured to provide us full context of our customer journey.

• Work with relevant stakeholders to source data that produces a complete customer/ business narrative.

• Assist relevant stakeholders with the development of customer segments, cohorts and models.

• Educate the Marketing team on availability of data attributes and use cases to enhance our programme.

• Advise on appropriate use, definition and interpretation of data items or reports

• Provide guidance on best practices for the Marketing Team from an analytical and insight perspective.

• Support the Retention strategic Team with ad-hoc analytical and insight requests.

Skills and experience:

• Strong maths, statistical, analytical background

• Experienced Microsoft Excel user

• First-rate interpersonal and communication skills.

• Problem-solving with a “can do” attitude.

• Comfortable to challenge the status quo

• Meticulous attention to detail.

• Pro-active and enthusiastic to learn.

• Self-managed strategic thinker, highly organised with ability to prioritise and work to timelines

• Strong Team player.

Desirable:

• Professional qualification (Degree) in at least one of the following areas: Marketing, Business, Mathematics, Statistics.

• High level of SQL working with large datasets

• Strong presentation skills to effectively display results of analysis to the Business

• Experience working with data visualisation tools such as Tableau or Power BI

• Experience in other programming languages such as R or Python

Compensation package

• Starting 25 days holiday increasing to 31 days subject to service

• Bank holidays – can be taken flexibly

• Flexible Working – 66 working days (3 months) working from home

• Core working hours – start between 8am and 10am

• Spanish Lessons

• Daily breakfast

• Beverages

• Benefits – Post Probation

• Healthcare/Dental/Optical/EAP

• Life Insurance

• Contributory Pension Scheme

• Gym Membership – Subsidised membership – 50%

• Shopping Discount Cards

• Longevity, Birthday and Christmas Gift