Main Responsibilities: 

• Onboarding new clients; 
• Undertaking scheme, regulatory  or client initiated projects; 
• Setting up Apple and Google Pay for existing and new clients; 
• Project management  – full lifecycle from inception to closure; 
• Liaise with internal stakeholders i.e. operations, compliance, client relationships, finance and business development; 
• Liaise with external parties such  as VISA, Mastercard, processors, card manufacturer and third parties; 
• Produce client MIS reports and gather information for other internal reporting; 
• Chair and run internal and client/third party calls; 
• Remediate client escalations and escalate to the Head of Operations when necessary; 
• Any ad-hoc projects and requests as required by the Head of Operations. 

Job Specific Competencies 

• Self starter, with the ability to investigate and research  new iniaitives; 
• Strong organisational skills, ability to meet tight deadlines and work effectively under pressure; 
• Develop rapport and build strong relationships with different functions of the Organization; 
• Be able to work closely and effectively with both internal and external stakeholders; 
• Focused individual that is personable with good attention to detail; 
• Project lifecycle management; 
• Document project plans and manage RAID logs; 
• Confident to chair meetings and lead discussions; 
• Excellent communication skills in English both written and verbal; 
• High PC literacy and ability to navigate new interfaces confidently and unsupervised;   
• Flexible and adaptable to changing business   environment. 

Knowledge and Skills 

• Financial Services background; 
• Stakeholder experience; 
• MS Excel, Powerpoint to a proficient level; 
• Technically minded; 

Desired 

• Project management experience & exposure; 
• Experience with payment schemes; 
• Experience with APIs; 

Education 

• Bachelor degree 2:2 and above