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Gaming

Safer Gambling Operations Manager

Ref. JB-63

  • Gibraltar
  • Permanent
  • NA

Safer Gambling Operations Manager

Responsible for the overall operations of the Safer Gambling Team.

• Reporting and monitoring of various Safer Gambling processes and procedures through robust auditable processes.

• Identify areas of Safer Gambling risk to develop and implement measures to address such items as well as launching new initiatives

• Fine-tuning of pro-active algorithm-based tool used identify players exhibiting behaviour that may indicate potential signs of gambling related harm

• Working with data analysts to assess the effectiveness of our Safer Gambling policies, processes and interactions.

• Ensure effective accurate documentation and record keeping of Safer Gambling processes.

• Reviewing/amending manuals and existing procedures, as related to Responsible Gambling and compliance in all regulated markets.

• Handling of & providing guidance on escalated disputes as required to investigate and determine the most appropriate action to take.

• Focal point for internal escalation of Safer Gambling compliance matters.

• Key stakeholder in the implementation of new policies, procedures & regulatory requirements.

• Research and preparation of case studies/presentations for training purposes, audits & ADR’s.

• Identifying key training needs and overseeing Safer Gambling training content and delivery including collaborating with external organisations when required.

• Liaising with other sites and departments, internal/external as required.

• Developing and maintaining relationships with 3rd party organizations in the Safer Gambling field.

• Any other tasks assigned by line management.

Skills and experience:

• Minimum of 5 years’ practical experience working for a regulated gambling operator, specialising in Safer Gambling, player protection or a comparable background.

• Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer Gambling and customer interactions.

• Knowledge of best practice in social responsibility for remote gambling.

• Strong communication skills, with the ability to communicate and gain the respect of all levels of management and staff.

• Proficient in MS Office applications.

• Reasoning and analytical ability in order to make decisions.

• Good assessment of situations under stressful circumstances.

• Excellent organisational and prioritisation skills.

• Experience in providing detailed case reviews, presentations and analytical data.

• Must be adaptable to changing procedures and be able to work with various stakeholders.

• Able to work under pressure and to deadlines.

• Diplomatic, flexible and approachable.

• Strong leadership skills.

• Strong attention to detail.

• Patient, proactive, responsible and reliable.

Got a question about your application? Get in touch!

Montagu Pavilion, 8 – 10 Queensway, Gibraltar GX11 1AA
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+350 200 67931

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