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Gaming

Fraud & Risk Analyst

Ref. JB-59

  • Gibraltar
  • Permanent
  • NA

Our Client is seeking a Fraud & Risk Analyst in their Gaming company in Gibraltar. The successful candidate will be responsible for producing and analysing data in order to assist mitigating customer risk through effective analysis, identification of group trends, prediction of future fraud trends and proactive implementation of prevention measures.

Accountabilities:

• Building and scheduling reports using reporting tools such as Business Objects and SAP DWH and performing analysis on the results.

• Investigation and analysis of accounts identified through Fraud procedures.

• Analysis and identification of fraud trends and player behaviour across groups of accounts.

• Analysis and identification of bonus abuse trends across groups of accounts.

• Chargeback monitoring, analysis and representation.

• Reviewing and processing customer deposits and withdrawals.

• Verification of documentation provided by customers.

• Corresponding with members by email.

• Additional tasks as required by the Team Leader or Management Team.

Key Performance Indicators:

• Completion of thorough risk assessments of customer accounts entering Fraud processes.

• Identifying and taking relevant action where fraudulent or abusive activity has occurred.

• Building and scheduling reports as requested by relevant stakeholders.

• Accurate updating of members’ accounts.

• Escalation of uncovered trends or anomalies.

• All tasks completed to the required standard within the specified SLAs.

• Excellent timekeeping.

Knowledge Skills & Experience: Must have/Essential Skills:

• Basic knowledge of SQL 

• Proficient in the use of Business Objects & SAP DWH.

• Experience in Fraud or Risk Management. Intermediate to advance excel knowledge – Ability to construct complex pivot tables and formulas, whilst manipulating data for detailed analysis.

• Knowledge of potential fraud concerns related to e-commerce.

• Extensive knowledge of Microsoft Office Applications including the following: Word – Ability to construct detailed process documents outlining any potential actions taken or proposed actions.

• High level of problem-solving skills and attention to detail.

• Effective decision-making abilities.

• Analytical, diplomatic, flexible, dependable, approachable, patient and proactive.

• Ability to work under pressure.

• Strong team player, with the ability to work on own initiative.

• Adaptable to change.

• Excellent English communication skills (both written and verbal).

• Strong prioritisation skills with the ability to meet deadlines.

• 5 GCSE passes, college/university education.

Desirable but not essential:

• Experience creating Tableau Dashboards

• Experience using Snowflake and Yellowfin BI

• Internet or online gaming experience.

• Knowledge of specialised games and potential fraud concerns related to the games (e.g. poker, roulette, blackjack, bingo etc.).

• Knowledge of Casino/Poker/Sports/Bingo, and of potential fraud concerns related these online products.

• Responsible Gaming knowledge / experience.

Competencies:

• Articulate with excellent communication skills.

• Good reasoning and analytical approach to work.

• Problem-solving, negotiation, organisational, multi-tasking and investigative skills.

Got a question about your application? Get in touch!

Montagu Pavilion, 8 – 10 Queensway, Gibraltar GX11 1AA
Get Directions

+350 200 67931

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