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Claims Team Leader

Ref. JB-253

  • Cheadle Hulme
  • Permanent
  • £30k

Job Responsibilities

The successful candidate will report to the Head of Claims, handling a variety of insurance claims and using your knowledge and experience to investigate and approve them.

  • Responsibility for the day-to-day handling and management of claims within the Claims Handling team together with managing your own allocation of claims proactively and efficiently. 
  • Peer review claims handled by other members of the Claims Handling team.
  • Monitor and maintain compliance with Service Level Agreements. 
  • Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. 
  • Understand and ensure adherence to all Regulatory requirements. 
  • Generate management information reports and communicate effectively with internal and external stakeholders via telephone and email. 
  • Assist in the enhancement of the claims handling system and contribute to the development of new products and workflows. 
  • Answering the telephone, responding to queries, and re-directing queries to the relevant department.
  • Completion of general administrative tasks.
  • Manage and develop relationships with external and internal auditors and other external providers. 
  • Carrying out 1-2-1’s and appraisals/probation reviews for team members. 
  • Manage customer complaints in line with company policy. 
  • Assist and support the Gibraltar Insurance company operations where necessary.



  • GCSEs A* – C in Maths and English
  • IT literacy with an excellent working knowledge of Excel
  • Experience working within a customer-facing role.


  • A Levels
  • At least 3 years of experience working within the Insurance or Finance industry.
  • Experience within the Motor GAP, Warranty & Excess Protection fields would be a strong advantage.
  • A relevant insurance qualification would be advantageous

Got a question about your application? Get in touch!

Unit No.1, Third Floor, Leon House, 1 Secretary's Lane, Gibraltar GX11 1AA
Get Directions

+350 200 67931

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