Job Responsibilities

The successful candidate will report to the Head of Claims, handling a variety of insurance claims and using your knowledge and experience to investigate and approve them.

• Responsibility for the day-to-day handling and management of claims within the Claims Handling team together with managing your own allocation of claims proactively and efficiently. 
• Peer review claims handled by other members of the Claims Handling team.
• Monitor and maintain compliance with Service Level Agreements. 
• Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. 
• Understand and ensure adherence to all Regulatory requirements. 
• Generate management information reports and communicate effectively with internal and external stakeholders via telephone and email. 
• Assist in the enhancement of the claims handling system and contribute to the development of new products and workflows. 
• Answering the telephone, responding to queries, and re-directing queries to the relevant department.
• Completion of general administrative tasks.
• Manage and develop relationships with external and internal auditors and other external providers. 
• Carrying out 1-2-1’s and appraisals/probation reviews for team members. 
• Manage customer complaints in line with company policy. 
• Assist and support the Gibraltar Insurance company operations where necessary.

Requirements

Essential

• GCSEs A* – C in Maths and English
• IT literacy with an excellent working knowledge of Excel
• Experience working within a customer-facing role.

Desirable

• A Levels
• At least 3 years of experience working within the Insurance or Finance industry.
• Experience within the Motor GAP, Warranty & Excess Protection fields would be a strong advantage.
• A relevant insurance qualification would be advantageous