Key purpose of the role 

You will report to the Head of Claims, handling a variety of insurance claims and using your knowledge and experience to investigate and approve them.  

Key Accountabilities 

• Responsibility for the day-to-day handling and management of claims within the Claims Handling team together with managing your own allocation of claims proactively and efficiently. 
• Peer review claims handled by other members of the Claims Handling team. 
• Monitor and maintain compliance with Service Level Agreements. 
• Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. 
• Understand and ensure adherence to all Regulatory requirements. 
• Generate management information reports and communicate effectively with internal and external stakeholders via telephone and email.    
• Assist in the enhancement of the claims handling system and contribute to the development of new products and workflows. 
• Answering the telephone, responding to queries, and re-directing queries to the relevant department. 
• Completion of general administrative tasks.  
• Manage and develop relationships with external and internal auditors and other external providers.  
• Carrying out 1-2-1’s and appraisals/probation reviews for team members. 
• Manage customer complaints in line with company policy.  
• Assist and support the Gibraltar Insurance company operations where necessary.  

Experience  

Essential 

• GCSEs A* – C in Maths and English.  
• IT literacy with an excellent working knowledge of Excel. 
• Experience working within a customer-facing role. 

Desirable  

• A Levels 
• At least 3 years of experience working within the Insurance or Finance industry. 
• Experience within the Motor GAP, Warranty & Excess Protection fields would be a strong advantage. 
• A relevant insurance qualification would be advantageous. 

Days/hours  

Monday to Friday 9am to 5pm  

Holidays 

20 Days + Bank Holidays + 1 day for your birthday 

Company Perks 

• Annual Bonus 
• Company social events 
• Access to Perkbox 
• Cycle to Work Scheme 
• Pension scheme 
• Casual dress 
• A monthly well-being day to take off as required 
• Employee assistance programme 
• Hybrid working available part-time