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Financial Services

Claims Team Leader

Ref. JB-261

  • Cheadle Hulme
  • Permanent
  • £30,000 Per Year

Key purpose of the role 

You will report to the Head of Claims, handling a variety of insurance claims and using your knowledge and experience to investigate and approve them.  

Key Accountabilities 

  • Responsibility for the day-to-day handling and management of claims within the Claims Handling team together with managing your own allocation of claims proactively and efficiently. 
  • Peer review claims handled by other members of the Claims Handling team. 
  • Monitor and maintain compliance with Service Level Agreements. 
  • Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. 
  • Understand and ensure adherence to all Regulatory requirements. 
  • Generate management information reports and communicate effectively with internal and external stakeholders via telephone and email.    
  • Assist in the enhancement of the claims handling system and contribute to the development of new products and workflows. 
  • Answering the telephone, responding to queries, and re-directing queries to the relevant department. 
  • Completion of general administrative tasks.  
  • Manage and develop relationships with external and internal auditors and other external providers.  
  • Carrying out 1-2-1’s and appraisals/probation reviews for team members. 
  • Manage customer complaints in line with company policy.  
  • Assist and support the Gibraltar Insurance company operations where necessary.  



  • GCSEs A* – C in Maths and English.  
  • IT literacy with an excellent working knowledge of Excel. 
  • Experience working within a customer-facing role. 


  • A Levels 
  • At least 3 years of experience working within the Insurance or Finance industry. 
  • Experience within the Motor GAP, Warranty & Excess Protection fields would be a strong advantage. 
  • A relevant insurance qualification would be advantageous. 


Monday to Friday 9am to 5pm  


20 Days + Bank Holidays + 1 day for your birthday 

Company Perks 

  • Annual Bonus 
  • Company social events 
  • Access to Perkbox 
  • Cycle to Work Scheme 
  • Pension scheme 
  • Casual dress 
  • A monthly well-being day to take off as required 
  • Employee assistance programme 
  • Hybrid working available part-time 

Got a question about your application? Get in touch!

Unit No.1, Third Floor, Leon House, 1 Secretary's Lane, Gibraltar GX11 1AA
Get Directions

Clare (Gaming) +44 7583179866

Hugh (Financial Services) +34 711 09 88 20

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