Job Description : Claims Negotiator

Reporting to: Head of Claims

Location: Chislehurst, Kent

Overall Job Purpose:

To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.

Primary Accountabilities

• Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA’s and loss adjusters.

• Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.

• To liaise with colleagues to identify improvements in internal and external claims processes & procedures.

• To maintain current knowledge with regard to industry compliance and claims regulation, by attending relevant events & training sessions.

• To maintain relationships with the existing Insurance Brokers client base and any incumbent AR’s / Businesses by providing first line contact face-to-face or telephone advice and support.

• Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle & making sure that all parties involved are kept up to date with any information.

• Monthly broker meetings for those who have a larger number of claims.

• To continue personal development by completion of ongoing insurance qualifications and/or training to improve personal knowledge of the industry and company business.

• To carry out administrative duties as required.

• To work within the FCA rules and related procedures published by the company from time to time. This includes the Company’s Compliance Manual and Training and Competence Manual.

• To attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Head of Compliance.

• Ensuring the customer is treated fairly and that they receive excellent service accordance with industry and company guidelines.

• Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.

• Other ad-hoc duties that the employer determines fall within the job-holders capabilities.

Essential Skills

• Accurate record keeping, clear note taking & use of diary

• Ability to work as a close team

• Ability to problem solve & share ideas

• Experience and ability to deal with a variance of claim types including Motor, Liability Claims, Commercial etc.

• Customer service focused & good communicator

Preferred Skills

• Experience using Acturis

• Cert CII qualified

• Minimum 3 years claim handling experience