Our client is seeking a highly motivated and analytical individual to join our team as a Business Analyst (BA). You will be working on a wide range of IT related projects within a telecom’s domain, liaising with stakeholders of various levels, both internally and externally and you will be responsible for ensuring business requirements are identified, documented, analysed, and progressed within a structured and programmed environment, as well as supporting the implementation.

Responsibilities

• Analysing the business needs of the organisation and identifying solutions to business problems using technology.
• Ensuring solutions are in accordance with the broader BSS/OSS architecture strategy.
• Gathering and analysing data to inform decision making and strategy.
• Working with stakeholders to define project scope and objectives.
• Developing and maintaining technical documentation, including requirement specifications, process flows, and user guides.
• Creating and maintaining project schedules and budgets.
• Communicating effectively with technical and non-technical team members, including presenting findings and recommendations to stakeholders.
• Testing and validating technical solutions to ensure they meet business requirements.
• Providing ongoing support and maintenance for implemented technical solutions.
• Continuously improving processes and systems to increase efficiency and effectiveness.

Experience & Qualifications

• A Bachelor’s degree in a relevant field, such as business, computer science, or information systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with project management and the ability to manage multiple projects simultaneously.
• Knowledge of business process improvement methodologies, such as Six Sigma or Lean.
• Proficiency with data analysis tools, such as Excel or SQL.
• Familiarity with relevant technologies and software, such as CRM systems or programming languages.
• Experience in a telecommunications environment advantageous.